Refund policy

At VAI, we are committed to providing high-quality products and ensuring the best shopping experience for our customers. Please read the following return and exchange policy carefully before completing your purchase.

Returns

Due to hygiene and safety reasons related to body care products, returns are not accepted except in the following cases:

  • The product arrives damaged

  • The customer receives the wrong item

  • There are missing items in the order

To be eligible for a return in these cases, the issue must be reported in the presence of the delivery representative at the time of receiving the order.

Please note that claims reported after the delivery representative leaves will not be accepted.

Exchanges

If the order has been received and the delivery representative has already left, exchanges are allowed within 3 days only from the time of receiving the order.

To be eligible for an exchange:

  • The product must be unused

  • The product must be in its original packaging and condition

  • The exchange request must be made within 3 days of receiving the order

How to Request an Exchange

To request an exchange, please contact our customer service team within the allowed time period and provide:

  • Your order number

  • The reason for the exchange

  • Photos if necessary

Requests submitted after 3 days from receiving the order will not be accepted