FAQs

1. What products does VAI’s Natural offer?

VAI’s Natural offers a curated range of skincare essentials made to nourish, protect, and enhance your natural glow — including body butters, scrubs, facial care, and refreshing skincare solutions.

2. Are your products suitable for all skin types?

Yes, our products are carefully formulated to suit all skin types, including sensitive skin. However, we always recommend doing a patch test before full use.

3. Are your products made with natural ingredients?

At VAI’s Natural, we prioritize high-quality, skin-loving ingredients inspired by nature to deliver safe and effective results.

4. How long will it take to receive my order?

We deliver within 2 working days across Jordan after your order has been processed.

5. Do you offer shipping outside Jordan?

Currently, we only ship within Jordan to ensure fast and reliable delivery.

6. How can I track my order?

Once your order is shipped, you will receive a confirmation message with tracking details so you can follow your delivery.

7. What if I receive a damaged or incorrect product?

We’re sorry for the inconvenience. Please contact us within 24 hours of delivery with your order details and photos, and we will resolve the issue as quickly as possible.